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407-326-3304

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frequently asked questions

  • What types of cleaning services do you offer?
    We provide basic cleaning, deep cleaning, and move-in/move-out cleaning services, tailored to your specific needs.
  • Do you offer one-time cleanings or only recurring services?
    We offer both one-time cleanings and recurring services, depending on your preference.
  • Can I request specific areas or tasks to be cleaned?
    Yes, we can customize our cleaning services to focus on specific areas or tasks that you would like to be prioritized.
  • What is included in a basic clean versus a deep clean?
    A basic clean covers general tasks like dusting, vacuuming, and mopping, while a deep clean includes more detailed work such as cleaning baseboards, appliances, and hard-to-reach areas.
  • How do I book a cleaning service?
    You can book a cleaning service by contacting us via phone (407-326-3304), email, or through our website (Contact Section).
  • Do I need to be home during the cleaning?
    No, you don’t need to be home. You can arrange for our team to access your home with your guidance.
  • What is your cancellation policy?
    We require at least 24 hours' notice for cancellations or rescheduling to avoid any fees.
  • How long does a typical cleaning session take?
    The duration depends on your home’s size and condition. A basic clean typically takes 2-3 hours, while a deep clean may take longer.
  • What areas do you service?
    We currently serve the following areas: Orlando, FL Winter Park, FL Winter Garden, FL Celebration, FL Windermere, FL Dr. Phillips, FL
  • Do you clean on weekends or evenings?
    We offer services during regular business hours (7 AM - 6 PM) and half-day services on Saturdays (7 AM - 3 PM), but we do not offer evening cleanings.
  • What payment methods do you accept?
    We accept cash, Zelle, credit/debit cards and electronic payments.
  • Is your cleaning team insured?
    Our company is registered, and we are in the process of obtaining insurance. We take every precaution to ensure the safety of your home.
  • Do you offer any discounts or promotions?
    We occasionally run promotions and offer discounts. Check our website or contact us for current offers.
  • What should I do to prepare my home before the cleaning?
    To help us focus on deep cleaning, we recommend tidying up personal items, dishes, or clutter before we arrive.
  • Do you provide all the necessary cleaning supplies?
    Yes, we bring all the necessary cleaning supplies to ensure a thorough clean.
  • Are your cleaning products eco-friendly?
    We don’t specifically use eco-friendly products, but our cleaning supplies are effective and ensure your home is spotless.
  • Do you offer move-in/move-out cleaning services?
    Yes, we specialize in move-in and move-out cleanings to ensure your new or former home is thoroughly cleaned.
  • What safety measures do you follow during cleanings?
    Our team follows strict safety protocols, including wearing gloves and masks, to ensure a safe and hygienic cleaning process.
  • How do I provide feedback on your service?
    You can provide feedback by contacting us directly or leaving a review on Google.
  • What should I do if I’m not satisfied with the cleaning?
    We do offer a 100% client satisfaction guaranteed, so your satisfaction is our top priority. If you’re not satisfied, please contact us immediately, and we’ll work to address any concerns.
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